What you need to know

• For Your Safety

  To ensure your health and safety, please make program staff aware of any medical conditions, medication requirements, behavioural issues, allergies or recent surgeries. All information is confidential.

• Withdrawals and Refunds

  All registration cancellations and withdrawals must be completed prior to the program’s third class or day only. No refunds or credits are considered after this date. Refunds are prorated based on date of withdrawal, not on attendance in the program. A $15 administration fee is deducted per person, per program for all refunds, withdrawals, and credits. Requests must be submitted in person to the Membership Office at Variety Village, emailed to membership@varietyontario.ca or faxed to 416-699-3926.

• Pool Foulings

  Due to situations beyond our control we may, on occasion, need to cancel a class with very short notice. We will do as much as possible to limit the amount of time the pool is closed, however we are not able to provide make-up classes for time missed.

• Program Cancellation

  Variety Village reserves the right to cancel or alter any programs, times, costs, or locations outlined in this guide without any notice, due to lack of registration, change of policy, availability of space, or instructors and special events. Refunds are issued for course cancellations only.

• Waiting Lists

  In case of full classes, you may choose to be added to a waiting list.

• Transfers

  There is no transfer fee to move from one program to another or one class to another, space permitting. Transfers are not permitted for certification programs after the first two weeks or classes.

• Non-Attendance Policy

  If you decide to no longer attend or a medical condition prevents you from attending, please call 416-699-7167 ext 275 to withdraw from the program.