Community Portal - Variety Village

New! Registration Portal

Variety Village will be transitioning to a new registration portal called the ‘Community’ effective May 27, 2025. This upgrade is a key part of our commitment to improving your overall experience with us by enhancing our registration processes and services.

“The Community”

We are thrilled to announce the launch of our new CRM, “The Community.” We understand that member needs are constantly evolving, and our community is both rich and diverse. “The Community” serves as a central hub that allows us to adapt alongside you, offering flexible integrations tailored to your unique requirements.

This new portal enhances our ability to support the various roles and relationships within our membership, fostering a more connected and inclusive environment for all. It truly reflects our mission at Variety Village: to improve the operations of our community center and make a meaningful impact in your lives.

Our focus is on people over paperwork. With “The Community,” we aim to streamline workflows, reduce administrative burdens, and empower our staff to provide you with the best possible experience.

Attention members: Profile update request

As we transition to our new registration system, please verify that your membership account is up to date with your full name, email address, and birthdate. Please ensure that only one credit card is kept on file.

Access the portal: portal.varietyvillage.ca

Please complete these updates by Friday, May 16.
Member profile support

If you are experiencing any trouble updating your current member profile in preparation for the transition, please contact Membership services:

Call: (416) 699-7167
Email: info@varietyontario.ca

Key features of the ‘Community’
- Improved Service: The new system will streamline processes, allowing Variety to focus more on members and the community.
- Enhanced Registration: The new system aims to improve the overall registration experience for members.
- Self-Service Options: Members will be able to manage their accounts, view payment history, and access other information.
- Data-Driven Insights: The new system will provide better data collection and analysis capabilities, allowing the Variety to make more informed decisions.
Important dates:
- May 1: Announcement of the new Registration Portal
- May 1-16: Complete your profile update requests
- May 19: Closure of the previous portal
- May 19-26: Portal blackout period
- May 27: Launch of the new “Community” portal
How to prepare:
- Portal closure: The former registration portal will be closed as of May 19.
- Upcoming Blackout Period: Be aware that there will be a blackout period from May 19-26. Any changes needed to your profile during this time can be made through Membership services.

Stay tuned for more details

We will keep you informed throughout the transition and provide updates on the progress as available. To ensure you have the most current information, please continue to check this page. We will be regularly updating this webpage with the latest details and registration information.

We appreciate your understanding and patience as we make this transition. We look forward to continuing to serve you with this enhanced experience.

Who do I contact for more information?
Should you have any questions or need assistance, our membership team is available to help and can be reached by calling (416) 699-7167. Please speak to the front desk or email info@varietyontario.ca to request more information.

Coming soon! Mobile App

Stay connected, view schedules and maximize your membership with Variety Village’s new App! It’s your go-to hub for facility schedules, real-time updates, and fitness planning. Available for both Apple and Android devices.
- Digital Membership Card
- Facility Availability
- Fitness & Pool Schedules
- Personal Training Info
- Push Notifications & Alerts
Stay tuned in the upcoming weeks to find out how you can download our new app!

Frequently Asked Questions

What is the 'Community'?

“The Community” is our new all-inclusive membership platform that enhances your experience by providing a central hub for flexible self-service options. You can easily sign up for memberships, register for programs, and manage your household information in one convenient location. This system replaces our previous registration portal and acts as a customer relationship management tool, helping us connect with members and customers while facilitating program registrations and supporting Variety Village and Variety – the Children’s Charity of Ontario (Foundation).
What is the 'Community' transition?

We have outgrown our current system and require a more robust solution to meet both your needs and those of the communities we serve. This transition will replace our existing registration portal with a new platform designed to better support you beyond just program registration.
What are the benefits of the new 'Community' CRM?
With this transition, we will improve our service to you. With the operational efficiencies, we will have more time to focus on you and the communities we serve. Below are a few of the benefits of a new ‘Community’ CRM:
- Improved Customer Relationships: Enhances communication and engagement with customers.
- Increased Efficiency: Streamlines processes and reduces manual tasks.
- Better Data Organization: Centralizes customer data, making it easily accessible.
- Enhanced Collaboration: Allows our teams to share information and work together more effectively.
What do I need to do now?

As we transition to our new registration system, please verify that your membership account is up to date with your full name, email address, and birthdate. Please ensure that only one credit card is kept on file.

Please complete these updates by Friday, May 16.
Where can I learn more?

Check back frequently to this page for updates on the transition. You can also watch for emails and in-facility messaging that will provide more details on the progress as we get closer to the launch.
Who do I contact for more information?

Should you have any questions or need assistance, our membership team is available to help and can be reached by calling (416) 699-7167. Please speak to the front desk or email info@varietyontario.ca to request more information.